Frequently Asked Questions

Have a question? We have answers. If you don't see what you're looking for, please don't hesitate to [contact us]

About Our Coffee

• Is high-caffeine coffee always bitter?

Not ours. We use modern roast curves and proprietary recipes to keep our coffee flavor chocolate-forward and remarkably smooth, without any ashy bite.

• Do you use Arabica or Robusta beans? 

We proudly use both! Our blends are Vietnam-forward, leveraging Robusta for its natural potency and rich crema, then pairing it with select Arabicas for balance and sweetness.

• How do I avoid coffee jitters?

We recommend starting with our most balanced blend, [Daybreak Harmony]. It's also helpful to check our [Know Your Dose™] guide to match your caffeine intake to your personal tolerance.

Brewing & Gear

• What grind should I choose?

    It all depends on your brewer! Here’s a quick guide:

• • Espresso: Fine
  • Drip / Pour-Over: Medium
  • Phin: Medium-Fine
  • Cold Brew: Coarse
• Do I need a paper filter for the phin?

Nope! The phin uses its own reusable metal filter plate, creating a full-bodied cup with zero paper waste.

Orders & Subscriptions

• How much is shipping?

We offer free shipping on all U.S. orders of $35 or more.

• What is your Taste Guarantee? 

If your first cup isn’t the smooth strength you expected, contact us within 30 days. We promise to make it right.

• How do subscriptions work?

They're the best way to save 15% and get early access to limited drops. You have total control to skip, pause, or swap your coffee anytime in your account portal.

Still need help.? [Contact Us →]